Does having home care result in a loss of independece?
No. Our belief is that independence is being in control of your decisions. Having in home care services means being in control of your activities and retaining as much independence as each situation allows. Many of our clients just need a little help to continue living a safe and productive life while some might be recovering from a fall or surgery, or other condition. Regardless of your situation, our goal is to enable you the best possible outcome while being in control of your care and daily decisions.
Can I trust caregivers in my home?
Just like nurses and doctors, Professional Caregivers have chosen a career in compassionate care of those in need. Phoenix Homecare and Support implements a proprieratry and thorough Screening System which includes a comprehensive background check and screening for compassion, identity, integrity, and competence. Less than 10% of all applicants meet our stringent screen.
How does Phoenix Homecare and Support attract the best caregivers?
Our Golden Rule states ‘We will not refer a caregiver into your home that we would not welcome into our own home.’ This high bar was set by the founders and is the backbone of our mission. Similar to any working professional, caregivers are attracted to organisations that have trust, compassion, stability, and hope. We encourage you to meet one of our local Directors or Referral Specialists as they will treat you with as much compassion and dignity as they afford to each caregiver they refer.
What if we don't like our caregiver?
Contact us and we’ll refer another caregiver quickly at no additional referral cost.
Will we have a choice in selecting the caregiver?
Our process works with each family to understand what unique skills and personality are desired in a caregiver. Feedback from satisfied clients usually indicates that a personality match is the #1 factor in a caregiver match, so we highly encourage client input. We will then make a referral based on our experience and your input
What is the process of finding a caregiver?
We make the process of finding a caregiver very simple and prompt. Give us a call and we’ll conduct a brief phone discussion to understand your needs. We then can meet anyone involved in selecting and paying for care at your home for an in-home needs assessment. Within 24 hours of that visit we are usually able to find the most suitable caregiver and arrange for you to meet your caregiver. Our team continuously screens caregivers beyond current demand to give you quick access to the best caregivers in our community.